PRACTICE PHILOSOPHY AND PATIENT FEEDBACK

Practice Philosophy

Our aims are to offer the highest standard of health care and advice to our patients, with the resources available to us.

We have a team approach to patient care and endeavour to monitor the service provided to patients to ensure that it meets current standards of excellence.

We are dedicated to ensuring that practice staff and doctors are trained to the highest level to provide a stimulating and rewarding environment in which to work.

We would be pleased to hear from you.

If we have not met your expectations or if you have any concerns regarding the practice please let us know. Our processes for raising a formal complaint are below, however most patient concerns we can deal with quickly at the time they arise if you let us know. Our reception team are your first point of call, and they will often be able to solve a simple issue or pass on your contact details to another member of the team if they are unable to resolve your concerns at the time.

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Complaints Procedure for Patients August 2016