PATIENTS RIGHTS

Patients Rights To General Medical Services

News Posted in News

ELECTRONIC PRESCRIPTION SERVICE

From 13th August 2014 you can register with your pharmacy for your prescriptions to be processed electronically.  Once you have nominated a pharmacy, you just ring them, or order online via our website, and we will receive a request electronically, which we will process and send back to the pharmacy of your choice, for them to make up your prescription requirements, and you can then call in to the pharmacy to collect your medication.

THIS WILL ONLY WORK IF YOU HAVE NOMINATED A PHARMACY.

The exceptions to electronic prescriptions are if the medication is a controlled drug, or you need a medication review, or, in some instances,  you have not told the surgery if you want a summary care record created (this must be in writing), and the nhs spine doesnt have a preference already recorded for you.

 

 

 

News Posted in Uncategorized

TELEPHONE CONSULTATIONS

We now offer telephone consultations with the doctor.  If you are unable to attend the surgery and do not need to SEE a doctor you can ask for a telephone consultation.  The doctor will then call you back at a specified time to discuss your problem.  Please ask the receptionist when you call the surgery.

News Posted in News

WORCESTERSHIRE ASSOCIATION OF CARERS

If you are a carer of someone click on the following link

Are you a carer

News Posted in News, Uncategorized

QUIT SMOKING!

Book in with one of our advisors today.  They have supported many people to quit for good.

News Posted in Uncategorized

ONLINE APPOINTMENTS NOW AVAILABLE TO BOOK FOR GP’S

We would like to introduce Dr Ruth Snowball who joined the practice on Monday 9 January. Dr Snowball will be working largely at the Aylmer Lodge Surgery site and will be working

YOU ARE NOW BE ABLE TO BOOK A ROUTINE APPOINTMENT TO SEE YOUR GP ONLINE; ONCE YOU HAVE REGISTERED WITH PATIENT ACCESS ON OUR WEBSITE AND BEEN ACCEPTED, AFTER PRESENTING WITH IDENTIFICATION AT THE SURGERY. 

PLEASE NOTE THESE ARE FOR ROUTINE 10 MINUTE APPOINTMENTS AND SHOULD NOT BE USED FOR SPECIALIST APPOINTMENTS I.E. INR, SMEARS, DIABETIC, BABY CLINIC APPOINTMENTS ETC.

ONLINE APPOINTMENTS ARE ALSO BOOKABLE FOR OUR COOKLEY MEDICAL CENTRE.

News Posted in Uncategorized

SHARING PATIENT DATA

Please follow the link for more information on your patient data.

News Posted in News

NEW ENT PRIMARY CARE SERVICE

Dr Adam Cole runs an ENT (Ear, Nose and Throat) Primary Care service at Hume Street Medical Centre. Referrals to this service are made via your GP.

News Posted in News

NOTICE TO ALL PATIENTS WHO ORDER MEDICATION

You can now order your repeat medication online.  Please access the registration page from Patient Access tab, clicking “no” for paperwork and follow onscreen instructions.  You will be asked to enter a password, and requested to select two security questions.  You will then be given a long user id number which you should make a note of.

Once you have registered you must call into the surgery with either photo id or utility bill so that your identity can be verified by a receptionist, and once this has been done, and you have been accepted onto our system, you can just click on the Patient Access sign in tab from our website and put your user id and password into the sign in section on the right of the screen.  This will take you to your personal screen where you can order your repeat medication, change security questions and password and make a regular appointment, etc.

PLEASE NOTE IF YOU ARE A COOKLEY PATIENT PLEASE CALL INTO COOKLEY SURGERY WITH YOUR IDENTIFICATION AND ONE OF THE RECEPTIONISTS WILL CONFIRM YOUR ID AND YOU CAN THEN BE ACCEPTED ONTO OUR SYSTEM.

PLEASE DO NOT PUT A COMMENT IN THE MESSAGE BOX UNLESS IT IS TO ORDER MEDICATION THAT IS NOT ON YOUR REPEAT ORDER LIST.  YOU CAN JUST TICK THE ITEMS YOU WANT AND SUBMIT THE REQUEST.

 

News Posted in News