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COVID 19 VACCINATION UPDATE 22ND MARCH 2021

We are currently inviting patients in group 9 (everyone aged 50 and over)for their vaccinations and we will be running clinics on Wednesday 24th & Wednesday 31st of March.
 
 
We are also running a clinic on Saturday 27th March which is for patients who had their first vaccination on the weekend of the 9th & 10th of January.
 
3 of our nursing homes have all had their 2nd vaccinations. We are also busy giving 2nd vaccinations to our housebound patients and these should be completed very soon.
 
As per previous arrangements, please do not telephone us to enquire when you will be invited for vaccination, our lists are large and we are working through them alphabetically. Please do let us know if you have recently changed your telephone number.
Currently, we continue to invite patients via text or telephone. If we haven't got a telephone number for you, you will be written to.
 
Thank you for your continued cooperation at this time.

NEW TELEPHONE SYSTEM - GO LIVE DATE 22ND MARCH 2021

NEW TELEPHONE SYSTEM - GO LIVE DATE 22ND MARCH
 
On Monday 22nd March we will go live with a new telephone system. The new system promises improvements for both staff and patients and we look forward to it.
 
If you experience more difficulty than is usual getting through to the Practice on this date, please telephone NHS 111. In an emergency, please telephone 999.
 
If your enquiry is non-urgent - please telephone on another day or leave it until later in the day.
 
We hope that the switch to the new system is seamless but we may have some technical issues on our go live date.
 
We appreciate your understanding at this time.

Covid 19 Vaccination Update 11 March 2021

 
We are now inviting patients in Group 7 for their vaccinations.
 
If you are between 60-64 years old, we will be either texting you or telephoning you. If you receive a text, it's helpful to us if you book directly from the text message.
 
 
If you do not wish to be vaccinated please do let us know so we can inform our system not to send you further invitations.
 
 
We are continuing to vaccinate patients who are 16-65 and in clinically vulnerable groups.
 
As per previous messages, please do not contact us to ask when you will receive your invitation. We will contact you.
 
Thank you for your continued support and understanding.
 
 
  
If you would like more information on the Priority Groups, please see the attached link:
 
 
We thank you for your continued cooperation.

Aylmer Lodge Cookley Partnership - COVID-19 Update.

 

Over 4000 of our patients have now received their Covid Vaccine either at Hume Street or at mass vaccination centres. Thank you for the very positive feedback about our systems to invite patients and the efficiency of our Covid Clinics.

Our text appointment system continues to work well allowing patients to directly book their appointment on their mobile phone.

PLEASE CAN WE REMIND YOU ALL THAT IF YOU HAVE RECENTLY CHANGED YOUR TELEPHONE NUMBER YOU SHOULD LET US KNOW AS SOON AS POSSIBLE.

In the next few days we will be contacting patients who were vaccinated on the 19th/20th December for their second vaccination. As these are amongst our oldest patients, we will be ringing them so please let your relatives (who are patients of ours) know to look out for our call, and remind them we never ask for financial information. Respective surgeries will be contacting their patients when their 2nd vaccination is available. Please do not contact the surgeries to enquire - we will contact you.

The Government has now said that anyone aged 65 to 70 who has not had their first vaccination will be invited by government letter to book an appointment at one of the mass vaccination sites, meanwhile General Practices will be concentrating on patients who are 16-64 who are clinically vulnerable - ie, they have an underlying condition that would make contracting Covid more serious for them.

 

The Wyre Forest Network of Independent Practices are working very closely together and are inviting patients from Aylmer Lodge Cookley Partnership, Northumberland House, Stanmore House, Wolverley Surgery and Chaddesley Corbett Surgery for their vaccinations at Hume Street Medical Centre. The expectation is that patients will attend the same site that they had their first vaccination for their second, in order to ensure continuity and adequate vaccine supply - this includes patients that attended a mass vaccination centre for their first vaccine.

Please continue to support us by respecting Social Distancing measures, and wearing a face mask when you enter Hume Street Medical Centre or any of the surgeries that make up the Network.

Many thanks for your patience and continued support at this time.

 

 

COVID VACCINATION UPDATE 10.02.2021

We are now inviting 69 year olds for their 1st Covid vaccination.
 
We will contact you if you are in this age group.
 
We may contact you via text to invite you to book your own vaccination.
 
If you don't book via this method - WE WILL TELEPHONE YOU OR WRITE TO YOU.
 
 
Thank you for your understanding and patience at this time.

COVID VACCINE UPDATE 4th February February 2021

 
We are currently inviting 73 & 74 year olds (Group 4 eligibility) for clinics running  week commencing 8th February. You will be contacted in order of eligibility as per Government guidelines. We will contact you to book your vaccine.
 
Thank you for your patience.
 
 
 
 
 

VACCINE - FRAUD SCAM

There is a scam circulating at the moment stating that you are eligible for a Covid Vaccine. NEVER GIVE OUT YOUR PERSONAL DETAILS. SOME OF THESE SCAMS LOOK VERY GENUINE. IF YOU ARE IN DOUBT SEEK ADVICE, DO NOT CLICK ON ANY LINKS.

IF YOU ARE ELIGIBLE FOR A VACCINE, YOU WILL BE CONTED DIRECTLY BY US.

FRAUD SCAM - COVID 19 Vacination (1).pdf

WE ARE RECRUITING AN ADVANCED NURSE PRACTITIONER CIRCA 25 HOURS P/W

TO COMMENCE IN MARCH 2021.

PLEASE APPLY VIA THE NHS JOBS WEBSITE OR CONTACT THE PRACTICE FOR FURTHER INFORMATION.

 

https://www.jobs.nhs.uk/xi/vacancy/916307257

 

 

Covid-19 Update during Lockdown 5th November 2020

We would like to reassure patients that the Practice, and local pharmacies are still operating during these challenging times.  If you feel you have a health issue, contact the surgery. You will have a telephone triage initially, but face to face consultations are still happening if clinically appropriate
 
 
Please help us by ordering prescriptions as normal. Do not order your medication early, it will not be processed. To prevent stockpiling we will not issue larger quantities. Order when you have 2 weeks supply left. We will process all requests within 72 hours, but it may take the pharmacy longer, so we recommend you allow 5 days before collecting. If you need to contact the prescription team please make use of our email: prescriptions.aylmer@nhs.net

COOKLEY PATIENTS

Patients of Cookley Surgery.

 

As a response to some recent comments on our Facebook page we wish to clarify that Cookley Surgery is still operating.

 

During an extremely challenging few months, our team at Cookley has continued to provide excellent care to our patients. We have had a Doctor at Cookley running surgeries since the Pandemic started. Our GPs have had to adopt new technologies and ways of working to safely provide continuity of care to our patients. We have worked closely with, and are guided by, our local Clinical Commisioning Group and Public Health England and have put extensive plans in place to protect both our staff and our patients. These plans are reviewed and adapted weekly after wider discussion with these organisations.

 

Some services have been temporarily reduced - ie Phlebotomy. This is because there is no safe or practical way to provide this service at Cookley at this time. We have however, provided a service for Cookley patients at our Hume Street facility. Some Practices no-longer provide any phlebotomy to their patients and direct all their patients to the hospital for their blood tests. We wish to continue this service for all our patients.

 

Our dispensing service has expanded and we are now delivering medication to our vulnerable patients - this is a service that we plan to continue.

 

We are currently organising the vaccination of patients at Wesley Court and Drummart House. Residents will be informed when this will take place.

 

We created a Facebook Page so we could share service information quickly and to a wider audience. We think that most of our patients have found the information that we post helpful. Can we please request that in future, if you have a concern about service provision, that you contact the practice directly to discuss. Thank you for your continued support and understanding.

WE ARE STILL SEEING PATIENTS THAT NEED TO BE SEEN.

We would like to reassure all our patients that we have been providing Face to Face appointments with our doctors and nurses throughout the pandemic. It is important that anyone needing medical advice speaks to one of the Clinical Team first on the telephone, in order to decide how best to safely provide their care. Please rest assured that we are still able to see patients and examine them whenever this is appropriate in a safe way. Thank you for your understanding.

Telephone Lines

We have been informed that patients are finding it very difficult to get through on the telephone. This is likely to be due to patients telephoning to book their Flu vaccines. We apologise for this inconvenience and ask that you wait until a little later in the day to book your flu vaccines so patients with more urgent need can get through to us. Thank you for your understanding.

BOOK YOUR FLU VACCINE

Flu appointments are now available to be booked .

To enable us to maintain social distancing and prevent queuing, on the day of your appointment please do not arrive earlier than your allotted time and where possible attend on your own.

For Eligibility, please see link below:

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/907491/Flu_Vaccination_who_needs_it_and_why_12pp_A5_booklet_2020.pdf

FACE COVERINGS WHEN YOU COME INTO THE SURGERY AFTER 24TH JULY 2020

FROM THE 24TH JULY YOU WILL BE REQUIRED TO WEAR A FACE MASK OR FACE COVERING WHEN YOU ATTEND THE PRACTICE. UNLESS YOU HAVE A VALID EXEMPTION - PLEASE SEE GOVERNMENT GUIDANCE ON THIS HERE:

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

Face Covering Exemption Guidance and Cards

 

Many patient have asked for information regarding exemption from wearing a face covering. Please click on the link below for guidance. Do not contact the surgery to request a letter - we DO NOT provide these. Thank you for your understanding.

 

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

CHANGED YOUR MOBILE TELEPHONE NUMBER?

Changed your mobile number? We will be using more technology to contact you and communicate important information with you. Please ensure if you change your mobile number that you remember to advise us as well so that we are able to communicate effectively with you and keep you up to date with important surgery information. Many thanks.

DO YOU NEED A DENTIST

During these times it may be difficult to get a dental appointment if you need it. Please refer to the Government guidelines if you cannot get an appointment with your usual dentist.

https://www.nhs.uk/common-health-questions/dental-health/how-can-i-access-an-nhs-dentist-in-an-emergency-or-out-of-hours/

COVID 19 TESTS

EVERYONE OVER THE AGE OF 5 WITH COVID 19 SYMPTOMS WHICH INCLUDE NEW CONTINUOUS COUGH, HIGH FEVER OR LOSS/CHANGE OF TASTE OR SMELL CAN REQUEST A TEST. CLICK ON THE LINK BELOW FOR GUIDANCE:

Guidance on coronavirus testing, including who is eligible for a test and how to get tested.

https://www.gov.uk/guidance/coronavirus-covid-19-getting-tested#who-can-be-tested

BABY IMMUNISATIONS

WE ARE STILL RUNNING OUR BABY IMMUNISATION CLINICS. IT IS EXTREMEMLY IMPORTANT THAT YOUR CHILD HAS THEIR VACCINATIONS. OUR NURSES ARE KITTED OUT WITH ALL THE APPROPRIATE EQUIPMENT (AS YOU CAN SEE IN THE PHOTO TO THE RIGHT) TO KEEP THEM, AND YOU AND YOUR BABIES SAFE. SEE YOU SOON!

ARE YOU SHIELDING DUE TO COVID-19? THERE IS HELP AVAILABLE

 If you need help or know of someone that needs help, you can self refer into this programme by telephoning 0808 196 3646

There are 3  types of volunteers available to support you in the community if you are shielding

  • Community Response volunteer: volunteers to collect and deliver shopping, medication or other essential supplies.
  • Patient Transport volunteer: volunteers to provide transport to patients who are ready for discharge and ensure that they are settled safely back into their homes.
  • Check in and Chat volunteer: volunteers to provide telephone support to individuals who are at risk of loneliness 

 

TELEPHONE/EMAIL/LETTER SCAMS

 

 

BEWARE OF SCAMMERS

 

There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS. 

 

Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern

 

We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.

Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.

 

If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.

You can also report to Action Fraud:

 

https://www.actionfraud.police.uk/

DIABETES AND "SICK DAY RULES"

HAVE YOU, OR HAS SOMEONE YOU CARE FOR GOT DIABETES? DON'T FORGET TO FOLLOW THE SICK DAY RULES!!

TYPE 1https://trend-uk.org/wp-content/uploads/2020/03/A5_T1Illness_TREND_FINAL.pdf

TYPE 2 https://trend-uk.org/wp-content/uploads/2020/03/A5_T2Illness_TREND_FINAL.pdf

NEW FACEBOOK PAGE

PLEASE ACCESS OUR NEW FACEBOOK PAGE WHERE WE WILL BE POSTING LOTS OF IMPORTANT INFORMATION.

@AylmerCookley

CORONAVIRUS -Patient Update 16th March 2020

Important information about the coronavirus (COVID-19)

 

The NHS across Worcestershire and Herefordshire will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

 

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

 

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

 

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

• a high temperature or

• a new continuous cough

 Breathlessness

If someone in your household has symptoms and you are currently in good health you must also self isolate but for 14 days to see if symptoms develop. This applies to your whole household. If you are over 65 and have symptoms you can book an on-line test here

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

 

Use the NHS 111 online coronavirus service if:

• you feel you cannot cope with your symptoms at home

• your condition gets worse

• your symptoms do not get better after 7 days

 

Only call 111 if you cannot get help online.

 

Stay At Home advice can be found here.

 

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

 

Information remains subject to regular change and updates. More information can be found on the NHS website here

https://www.nhs.uk/conditions/coronavirus-covid-19/

Opening Times

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Welcome

Welcome to Aylmer Lodge Cookley Partnership, a surgery and medical centre providing primary care for Kidderminster, Cookley and surrounding areas.

We are a large Practice with 11 doctors, working on our two sites in Hume Street Medical Centre, Kidderminster and Cookley village. We hope you take your time to browse our website where you will find lots of useful information about the surgery and the services we offer.

Our team consists of doctors, nurses and administrative staff and we are a modern general practice. Hume Street Medical Centre has a large purpose built carpark for our patients use, free of charge, when they are visiting the surgery.

Cookley is a rural dispensing practice. We can dispense medication to patients who live more than a mile from a dispensing chemist.

 

Practice Philosophy

Our aim is to offer the highest standard of health care and advice to our patients, with the resources available to us.

We have a team approach to patient care and endeavour to monitor the service provided to patients to ensure that it meets current standards of excellence.

We are dedicated to ensuring that practice staff and doctors are trained to the highest level to provide a stimulating and rewarding environment in which to work.

NHS Friends and Family

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